Frequently Asked Questions
Everything you need to know about your Ducky tech experience.
What is the standard shipping time for my electronics?
We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do Ducky products come with a warranty?
Yes, all our electronic devices include a standard 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened items?
We accept returns within 30 days of purchase. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronics.
Are the gadgets on Ducky compatible with international voltages?
Most of our products are dual-voltage (110V-240V). However, we recommend checking the 'Technical Specifications' section on the specific product page before purchasing to ensure compatibility with your local power grid.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.